For each family, it starts with a dedicated relationship manager whose “quarterback” role is to listen to the needs and nuances of every family’s situation. But every Threshold associate, not just the relationships manager, is devoted to creating something we call the Threshold Client Experience. It begins by helping families to clearly define their expectations, and then we go to work. Our aim is to exceed those expectations at every turn. When we succeed, we have created correct client experience at Threshold Group.